In 2009 CICOA embraced a comprehensive process to develop a three-year strategic plan.  Various community stakeholders, staff members and volunteers were asked to provide feedback on the organization’s programs, services and core initiatives.  CICOA also facilitated focus groups in all eight counties in our service area to help identify community needs and available services for older adults and individuals with disabilities in Central Indiana.

Based on that input, members of CICOA’s Board of Directors, the CICOA Foundation, the Advisory Council, and management staff identified priorities for the next three years and set goals, objectives and strategies.  
 
We would like to thank everyone who participated in surveys, focus groups, interviews and committees for their vital role in helping shape the Strategic Plan.  The completed Strategic Plan was adopted in June 2009 and will guide CICOA as we strive to serve the community with excellence.