CICOA is Indiana's largest area agency on aging and serves Boone, Hamilton, Hancock, Hendricks, Johnson, Marion, Morgan, and Shelby Counties, where more than 20% of Indiana's population lives. Established in 1974 by an amendment to the 1965 Older Americans Act, CICOA Aging & In-Home Solutions celebrates 35 years of service in 2009.

In FY 2009, CICOA and its network of 300 for-profit and not-for-profit providers provided the following services for older adults and persons with disablities:

Aging & Disability Resource Center
• Handled 43,000 incoming and outgoing calls providing information and assistance.
• Conducted 2,789 telephone assessments, 2,103 collateral contacts and 1,922 follow-up contacts.
• Reduced the CHOICE waitlist by nearly 500, thereby eliminating the waitlist.
• Distributed more than 12,000 Solutions resource guides.
• Participated in 75 health fairs and speaking engagements.
• Added a volunteer coordinator.

Care Management
• Provided in-home care management services, such as homemaker, home health aide and attendant care, to 3,747 clients. This represents more than $5.1 million in brokered services.
• Completed 12,351 home visits.
• Assessed 6,383 clients for appropriateness of nursing home placement.
• Conducted nearly 1,700 CHOICE and Medicaid Waiver activations, a 55 percent increase over the previous year.
• Increased our unduplicated caseload by 65 percent over the previous fiscal year.
• Hired 16 new care managers and reorganized our care management staff into seven teams, each with a supervisor, team leader and care managers.

Meals & More
• Delivered 422,145 meals in our eight-county area using CICOA drivers and volunteers of other contracted caterers. This is an ALL-TIME high, representing more than 1,600 meals per day.
• Served 91,259 meals at neighborhood sites.
• Increased the total number of meals served by 13 percent.
• Started two new home-delivered meal routes.
• Purchased a new delivery van for home-delivered meals.
• Opened a Morgan County meal site.

Caregiver Assistance
• Provided direct respite and supplemental services to 101 caregivers through our Elder Solutions program at a cost of $252,449 for respite care and $19,350 for supplemental services: personal emergency response systems, home-delivered meals, home safety modifications and equipment needs.
• Contracted with nine agencies to provide respite support and supplemental services to an additional 1,500 caregivers.

Lifelong Living Communities
• Advocated for elder-friendly communities with local area officials through the work of Lifelong Living Communities.
• Modified and improved safety and home access in the Indianapolis Fountain Square neighborhood for 31 homes through Lifelong Living Communities’ work and collaboration with other area organizations.